Process
How a commercial claim moves through the platform
Every stage is confirmed manually by a named user and recorded with a timestamp and note. Nothing advances automatically.
- Stage 01
Claim received
- Stage 02
Conflict check
- Stage 03
Documentation review
- Stage 04
Claim assessment
- Stage 05
Client engagement
- Stage 06
Referral to advocate
- Stage 07
Demand issued (by advocate)
- Stage 08
Debtor response
- Stage 09
Negotiation
- Stage 10
Payment arrangement
- Stage 11
Monitoring
- Stage 12
Escalation review
- Stage 13
Litigation (by advocate)
- Stage 14
Recovery
- Stage 15
Client remittance
- Stage 16
Closure
What we do
We receive and assess commercial claims, manage documentation, maintain the case record and the money ledger, and report to the creditor. Claims can be reopened where new information arises, with a recorded reason.
What partner advocates do
Demand letters and any communication concerning court, arbitration, insolvency or legal proceedings are issued or approved by the assigned advocate only. Litigation stages are updated by that advocate in the platform.
Ready to submit?
A submitted claim is never activated automatically — it is reviewed and accepted by our team first.